Category Archives: What Customers Should Know

Power Failure (Broken Power Seat)

Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconvenient, it may leave your seat position too close to the steering wheel or too far from the pedals.  This is a must-fix problem.

There are many things that cause a power seat to fail:

  • Seat controls.  These are either at the side of the seat or in the door.  Both are places that can be exposed to moisture or other contaminants.  When the controls stop working, they usually need to be replaced.
  • Seat motor.  Electric motors are what make a power seat move, and sometimes they fail.  Sometimes they just get worked to death and die of old age.  Replacement is the most common remedy.
  • Fuses. A power seat is, after all, powered by electricity and all vehicle power systems have fuses to protect them.  A technician can determine which fuse may have blown and replace it.  But it's also important to figure out what caused the fuse to blow and deal with that, too.
  • Wires.  There are wires under the seats that move when you move the seat.  Sometimes they get stretched, kinked or ripped.  In a power seat malfunction, it may be a wiring harness that needs to be replaced.
  • Gears.  They help the seat move and may need to be realigned or replaced.
  • Obstructions.  Yes, a piece of trash or a kid's toy has been known to jam up the works of a power seat. Taking them out of the mechanism may get your seat working again.

Most people pay extra to have power seats in a vehicle. So make sure you keep that convenient feature working. And don't forget that it's a safety issue, too.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Your Vehicle is Talking to YOU (Service Warning Signs)

Your vehicle may be like that famous battery bunny, the one that just keeps going and going.  But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something that needs attention at your vehicle service facility.

  • If a warning light is on, don't ignore it; do something about it.  There are warning lights for battery, oil, engine heat, tire pressure… you name it.  And the manufacturer put them there for a reason.  They're telling you something isn't normal. So when one goes on, have it checked out soon, especially the blinking Check Engine light.  The earlier you have any warning light issue diagnosed, the more likely you are to avoid a more serious problem.
  • If your vehicle is vibrating or shaking, it's not only annoying, it could signal trouble.  You can bet your vehicle didn't do that when it came out of the factory! If you can feel a vibration in the seat of your pants or shaking in the steering wheel, head on over to your service facility and have them diagnose what is causing it.
  • Smoke coming out of anywhere in your vehicle is a signal (smoke signal, get it?) that there may be a troubling issue.  Likewise if you can smell something burning (like oil), the nose knows there's something amiss.  Time to find out what.
  • If you aren't getting the distance you used to out of a tank of gas, it may not simply be your lead foot. A lot of vehicles will give you a digital readout of your latest mileage.  If your fuel economy takes a dip, take a trip over to your service facility.  You might have a sticky brake caliper… or it might be something as simple as your tires need more air.
  • Yes, you know the dreaded puddle of something under your vehicle can be a bad sign.  It could smell sweet, it could feel oily.  But it means something is leaking.  Go get it checked.  Sooner is better when it comes to locating the source of a leak.
  • If your brake pedal travels further than it used to while stopping, that could be compromising your ability to stop safely.  Also, if the brakes are making odd sounds, pulsating, grinding or squealing, they're screaming at you for attention.  Proper braking is a must for your safety and those drivers around you.

An old 80s TV show called "Knight Rider" featured a talking car.  You already have a vehicle that's telling you things all the time.  Give it a listen and it will keep you going safely down the road for many years to come.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Passing the Test (How to Prevent Emissions Test Failure)

Vehicle emission testing has become ubiquitous in North America and for a good reason.  Clean air quality is important for the environment and all of us.  Since vehicle emissions are among the main causes of air pollution, emission testing can alert you to problems in your vehicle than can be fixed so it won't needlessly pollute.

Emissions tests are looking for certain toxic gases internal combustion engines produce, such as nitrogen oxide, particulate matter, non-methane organic gases and formaldehyde.  Emissions control systems reduce these gases if they are working properly. 

The best way to minimize pollution is to keep those vehicle systems working properly, and periodic inspection and maintenance is the key.  So if you want to make sure your vehicle will pass an emissions test, it helps to know what might go wrong.

Let's start on the easy one.  Your gas cap could be loose, allowing vapors to escape into the atmosphere.  The most common solution is to replace it.  Or your air filter may be dirty.  A dirty air filter may push your hydrocarbons pass the acceptable level.

Now to the more complicated things.  The mixture of fuel and air in your engine may be tilted toward the "too much fuel" side.  That could cause problems for your vehicle's catalytic converter, a device that converts toxic gases from your exhaust into less toxic pollutants.

Your vehicle has a closed system that prevents fuel tank vapors from escaping into the air; it's called the EVAP system.  A technician can track down problems.

Vehicle engineers have gone to great lengths to minimize the amount of pollution your vehicle produces.  Your vehicle's manufacturer recommends how frequently those systems need servicing.  Keep those systems in good shape and you're likely to pass emissions tests with flying colors.  Neglect them and you might find your vehicle failing an emissions test.  When that happens, you'll have to get the problems repaired before you can get back on the road.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Don't Do It Yourself (Perils of DIY Vehicle Repair)

Your vehicle is a complicated machine, and yes, it would be nice if you could take care of all of its problems yourself.  There was a time when vehicles were simpler and it wasn't too hard for a weekend mechanic to replace brakes, adjust a carburetor or perform a tune-up.  But vehicles are far more complicated these days, with traction and stability control, anti-lock brakes, air bags and fuel injection just a small sample of the new technologies. 

Like a lot of things these days, technology changes in leaps and bounds.  Anyone who repairs vehicles has to stay up on the latest computers, sensors, suspensions, steering, electronics, hydraulics and more.  Many power steering, braking and heating and air conditioning systems that used to be mechanical are now being replaced by electronic systems.  Computers are an integral part of  much of the latest automotive technology, something you didn't see a lot of until as recently as the 1990s.

Today's most highly-trained technicians are able to keep up with how to perform the latest repairs and service by continuing education about their craft.  When once an auto repairman could do fine with a lift and a good set of tools, now specialized electronic analysis equipment and tools are must-haves when it comes to vehicle repair.

Because of how fast technology changes, access to the latest repair databases and manuals is also important.  Manufacturers require certain service procedures to be performed precisely, and any other way can leave a vehicle compromised when it comes to performance and safety. 

Your vehicle is capable of traveling at high speeds on challenging surfaces with ever-increasing traffic issues and unpredictable obstacles.  You need your vehicle to be working up to its engineered potential.  That's why you should leave repairs and service to professionals.  They work on vehicles every day, and years of experience with hundreds of repairs equip them to deal with the unexpected as well as the routine. 

When you develop a trusting relationship with a reputable service facility, you can have confidence that the maintenance, service and repairs are being done by people who know what they're doing.  Your safety and your vehicle's performance and reliability are well worth it.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Got it Covered! (Timing Cover Maintenance)

You may have heard at one time or another about something called a timing belt or timing chain in your engine.  And you may know that if they fail… well, let's just say that there can be some major engine damage.  So obviously, we want our timing belts and chains to be in tip-top shape.

One part that helps keep them running the way they should is the timing cover.  As you can probably guess, it's something that covers the belt or chain.  The timing cover protects both belts and chains from dirt and road debris.  Timing belts also need to be lubricated so their covers allow them to be lubricated as well.  They have a gasket that insures a good seal for the engine.  If that gasket breaks or develops a leak, then engine oil can escape, and loss of lubrication is never good for an engine component.

Other symptoms of a failed timing cover are leaking coolant, a metallic sound coming from the front of your engine or your Check Engine light coming on.  You might also notice a drop in power when you're going uphill.

It's important that your timing cover be in good condition and functioning properly.  Your repair facility will check out that part of your engine to make sure gaskets are in good shape and the cover is doing the job it's meant to do.  Catch that leaking or broken timing cover in time and your engine will thank you for avoiding some serious damage and an expensive repair.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Slippery When Wet (Driving on Wet Leaves)

When the leaves fall, you might take a sightseeing trip to see them at peak color.  Or you may simply live in a spot where there are a lot of trees.  When those leaves get wet, you'd be surprised to learn just how slippery they can be. 

We all know ice is slippery to drive on.  What causes tires to slip on ice is a thin layer of water that comes between the road and your tires.  Wet leaves can have the same effect.  The surfaces of leaves are super slick when they're dry, even worse when you add a little moisture.  There's one other thing about leaves.  They are smaller than each tire's footprint, so your tread grips the pavement with uneven traction.

One study showed that your stopping distance can more than double on a surface covered with wet leaves when compared to that same road when it's dry.  Double! That can spell trouble.  So if you find yourself heading into an area with wet leaves on the road, slow down before you get into a jam.  If you do start skidding, use the same driving techniques as you would on ice.  Let off the accelerator, resist jamming on the brakes and steer into the skid.  Again, speed can get you into trouble fast on a slippery surface.

One thing that can help is having tires that are appropriate for the way you drive and the places you travel.  Your service advisor can offer suggestions for tires that are right for you.  Have a technician examine your tread depth and the condition of your tires' rubber.  Sun can break down rubber over time, and age can cause tires to fail, even if their tread seems to be deep enough. 

Your tire is the point of traction between your vehicle and the road.  Uncontrolled skids spell trouble and danger.  Slow down when you see wet leaves on the road.  They can make traction disappear before you know it.


Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Don't Start with That (Bad Starter Motor)

We've all heard that expression, "That's a non starter." When it comes to your vehicle, that's not music to a driver's ears. That sickening sound when you start the ignition and instead of hearing the engine crank, you hear it slowly turn over and your dash lights go dim. 

There can be many reasons a vehicle won't start, so here's a little history of how the starter came to be an important component of modern vehicles.

You have to move the engine's components to start it. The first cars had a crank that the driver would insert into the front, then start turning things over by hand.  When the engine started, you had to release that crank immediately or risk a broken arm.  Yes, it happened many times.  So, they came up with a better idea: an electric starter, which was a big advance in automotive technology.

With this system, an electric motor rotated a series of gears that turned the gasoline engine's crankshaft so its pistons and parts moved and the engine drew in air.  While this happened, electricity went to the spark plugs and fuel headed to the cylinders.  When the gasoline engine caught, the starter quickly disengaged. Hey, no more broken arms!

Modern systems use the same principle, so when your vehicle won't start, here are a few things to look out for that might point to the starter. 

If the engine turns over s-l-o-w-l-y, it may mean the electric starter motor may just be wearing out and doesn't have enough cranking power.  Bushings, brushes, wire windings and a special switch called a commutator may be going bad.

If when you engage the ignition you hear a faint click, that could be a symptom one or more of the starter's components have failed. If you hear a loud click, it could mean that an electrical switch called a solenoid may not be switching the motor on.

If you hear your engine start to turn over but then it stops and is followed by a grinding sound, some gears may not be meshing the way they should.

There may be many more causes (bad alternator, relay, battery, engine, key fob), so this is when it's time to turn it over to your service facility.  Sometimes they can send out their own tow truck or recommend a reputable towing company.

But it's best not to let it get to this point.  Starter problems often give you advance warning that there is a problem with "almost" not starting or "almost" not turning over.  So when you see that very first sign, "start" on over to talk this one over with your service advisor.  The opposite of a "non-starter" is a starter, and that is music to anyone's ears.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

The Red Menace (How to Deal with Rust)

Rust.  It's worse if you drive in places that use salt on the roads in winter, or if you spend time driving near a body of salt water.  But any vehicle has to deal with rust after years on the road.  And it's not just that rust can eat away your vehicle's body and fenders.  It can be a real problem around your suspension, drivetrain or any place where there's metal.

Rust takes its time.  You don't see it until it's already done its dirty work.  It can wreak havoc with your electrical system.  Sure, vehicle manufacturers do their best to keep it to a minimum, but especially with road treatments like brine around, their task is a difficult one.

The one spot everyone notices is in the paint.  You see a little bubbling under the once-smooth surface.  By the time it bubbles, it's well involved in rotting away that spot of your vehicle.  You wouldn't believe how just a little thing can start the process on its way.  A stone chips the paint down to the metal, moisture and salt reach the steel and rust is off and running.  It could be a scratch in the paint, a little dent, acid from a parking garage, tree sap, you name it.  If you spot it, show it to your service advisor because rust can be more than a cosmetic problem.  It can be a safety issue.

While you can see the rust destroy your vehicle's body, you can't see it destroying your engine.  But it can.  It can eat away at such areas as air intakes or the exhaust system.  Not only can it reduce performance, but also it can disable electrical connections.  In this day and age where just about everything in your vehicle has a computer component to it, just a small electrical problem can strand you at the roadside.

Corrosion can attack your vehicle's chassis or frame, and they are what provide the structural strength and stability for everything attached.  Think powertrain, suspension, axles, window frames. The list goes on and on.  Structural integrity is vital to safety, so the stakes are high. 

Now you can see why rust damages more than just the good looks of your vehicle. There's one thing to remember about corrosion - much of it is only visible from underneath the vehicle.  When you bring your vehicle in to Ed's Car Care Center for service, our technician can look for any problems from that important vantage point.  It's always a good idea to point out any spots that you think might spell trouble.  That way you can stay ahead of it and beat rust at its own game.


Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Water Everywhere (Clogged Drains)

It's bad enough when you mistakenly leave a window open in your vehicle on a rainy day and you find your carpet soaked.  But what in the world is going on when your windows are closed tight, not leaking and you STILL wind up with wet carpet? The answer could be something you might not even know your vehicle has.

And the answer is? Drains. And those drains can get clogged.  Yes, your vehicle has several drains with tubes or hoses attached to them that you really never see.  There are some in and around the hood that channel rainwater down to the ground.  There are some that take condensation from the air conditioner and allow it to flow outside.  And if your vehicle has a retractable sunroof or moon roof, there are small drains at each corner that connect to tubes that go through the vehicle body down to an exit near the ground. 

Considering all the leaves, dirt, dust and other debris your vehicle encounters on a daily basis, it's not surprising that these drains can get blocked.  Then when it rains, that water winds up going to the place of least resistance.  Sometimes, that's inside the cabin where it shows up as wet carpeting.

So, what's the solution?  You may be tempted to see if you can clean out those drains yourself.  But there are many people who have tried blowing condensed air in the drains only to find that they literally blow the tubes off of their connections inside the vehicle's body.  Reattaching those can be a time-consuming, labor-intensive, expensive proposition.

A trained technician has the equipment and knowledge to clear out those drains properly. To prevent clogged drains, regular maintenance is the key, so when your vehicle is in for other periodic maintenance like oil changes and tire rotations, the technician can make sure all drains are clear and flowing like they should.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Rear Window?Not the Movie! (Why Some Rear Windows Don't Go All the Way Down)

Alfred Hitchcock once made a mystery thriller film called "Rear Window." It had nothing to do with the rear window of today's cars, SUVs, CUVs and light trucks.  But there is one thing that some drivers DO find mysterious.  Why don't the rear windows in the second row of many of these vehicles go down all the way?

You've probably seen or owned one or two. That rear side window only goes down about a third, a half or three-quarters of the way. Yet there are some similar vehicles where the window goes down all the way.  What gives?

There was the rumor going around that the restriction on how far those windows could go down was a child safety feature.  The thought was that if those windows couldn't open up fully, a child (or pet) would be less likely to fall out.  But it turns out the real reason is that the way the rear doors were designed, there was just no room for the window to go down all the way into.

Many vehicles are configured so that the rear wheel arch continues into the rear door.  That arch restricts the space that would accommodate the window, so they had to stop the window somewhere higher than bottom of the door.

Seems buyers would prefer those back windows to go all the way down, so many manufacturers are changing designs to make that happen.  Longer vehicles can have their wheels pushed further back so the wheel arch isn't an issue.  Some have altered the position of the rear window track. 

If you have any questions about your rear side windows, you may want to consult your service advisor to check yours.  If they ARE supposed to go all the way down and they're not, it could be due to a few problems: corrosion, broken or bent window regulator components, electrical issues, etc. But if they're not supposed to go down all the way?  At least now you know for sure.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

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