Category Archives: What Customers Should Know

The Byte Stuff (Your Vehicle's Computers)

Nobody has to tell you that computers are a part of so many things in our lives.  Smartphones, kitchen appliances, vacuum cleaners, televisions.  You name it—it has a computer in it.  And your vehicle is no exception.

The earliest cars relied on the technology of their time, and there was no such thing as a computer.  But now, it's not unusual for a vehicle to have as many as 150 computers in it.

They perform a variety of functions. An important one is diagnosing your vehicle's problems.  There are various sensors throughout modern vehicles that measure thousands of data points.  When something is not working correctly, they send a signal to another computer that stores that information. The data can be read by someone who has a special computer that plugs into a port in your car.  It displays certain codes that help technicians track down the culprit. 

But it's not just the diagnostics that are computerized.  Everything from your vehicle's fuel injection to anti-lock brakes is.  Convenience features such as power windows, rain-sensing windshield wipers, a wi-fi-hot spot, streaming video and navigation are all sophisticated computers.  Then there are the safety features; air bags, traction control, automatic emergency braking and a host of others are all dependent on computers.

It is important that those computers work correctly because they interface with many of the other computers on board.  To properly diagnose problems with those computers requires training and special equipment. Your service facility has invested considerable resources into both, and they are equipped to properly evaluate and repair and/or replace malfunctioning components. 

Some lament the days when backyard mechanics could pull out their tools and do their own repairs.  Those days are fast disappearing with the computerization of vehicles.  But look at the bright side.  Your vehicle does so much more, has so many more features and travels far more safely than those past generations drove.  And they're bound to get better and more sophisticated down the road.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Idle Talk about Engines (Causes of Rough Engine Idling)

When you slow down at stoplight, your vehicle's idle should be smooth as silk.  But what happens when the engine is missing or idling roughly? That's your engine's way of telling you, "Hey, I've got something wrong with me and if you don't get someone to find out what it is, I may not start the next time you turn the key."

You can help your service facility if you can describe the problem in detail.  Here's a list of things to make a note of:

  • When is the problem happening, when the engine is cold or when it's been running for a while?
  • Does the rough idling occur when I'm accelerating or when I'm going at a steady speed?
  • Does it happen at high speeds?  Does it happen low speeds? Does it happen at both?

Make sure you describe the problem in as much detail because it will help a technician diagnose the problem.

One of the first things they'll check is how the spark plugs are firing.  Modern iridium plugs are supposed to last a long, long time.  But they CAN eventually wear out.  Inspecting the firing end can help the technician figure out the root of the problem.  Corroded or worn out spark plug wires, too, can contribute to an idling irregularity. 

There are other potential problem spots, too.  The technician may check the ignition coil, timing piston rings, valves and cylinder walls. 

If the mixture of air and fuel isn't correct, that may affect how smooth your vehicle is running.  Your service facility is equipped with diagnostic equipment that helps them pinpoint the problem.  Once that idle is smoothed out to the way it used to be, you'll be the smoothest operator on the road.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

No Yolk! Rotten Egg Smell (Sulfur Smell Causes)

The pungent smell of rotten eggs can send people running for the hills.  So when that odor is inside your vehicle, yikes!  Yolks!  The good news is that a trained service technician can search the source of that smell and stanch the stench… that comes from another words that begins with S.  Sulfur.

Fuel contains small amounts of hydrogen sulfide, but they're enough to stink up a vehicle when it's not properly burned.  You may know that the smell of rotten eggs can often be a sign of a catalytic converter that isn't working the way it should.  That could be due to age, damage or an abundance of oil that's clogging it up. 

If a sensor in charge of managing the fuel has failed, the engine can run with too rich of a fuel mixture.  That can overload the catalytic converter and allow some of the byproducts to escape without interruption from the chemical reaction that is supposed to prevent them from going out the tailpipe.

There's another possibility, but it's usually only in stick shift vehicles.  That's leaking, old transmission fluid.

Catalytic converter repairs are best left to a professional. Technicians at your vehicle service facility have equipment and training that can help them pinpoint the cause of this funky fragrance.  Once the cause is found, repairs made and/or parts replaced, the smell should go away fairly rapidly.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Ed's Car Care Center. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Ed's Car Care Center as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Ed's Car Care Center, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

THE IMPORTANCE OF VISIBILITY (Cleaning Vehicle Glass)

We've all been through it. The vehicle ahead of us kicks up mud, slush, snow or salt on our windshield and we can't see a thing.  And not being able to see a thing when we're driving?  Not a good thing.

Debris on a vehicle's glass can be blinding when driving directly into the sun.  And other things can ruin visibility: scratches on the glass, fogged windows, mineral deposits. 

So lets make one thing clear:  Your windows.  Here are some tips.

  • Number one rule, don't use abrasives on glass. That means no gritty cleaners that are made for metal.  Avoid at all costs those dark green abrasive pads on some kitchen sponges that are made to clean metal pots and pans UNLESS the manufacturer specifically says they can be used on glass.
  • Use the appropriate cleaner for the substance that's being cleaned off. Special automotive glass cleaners are available, and your Ed's Car Care Center service advisor can make recommendations.
  • Vinegar can work wonders. Sometimes you'll see hard, grayish water spots on your windows that nothing seems to take off. Distilled white vinegar (available in the grocery store) gets rid of them safely, quickly and easily.
  • Use a microfiber cloth designed for cleaning glass; that's what professional detailers choose.
  • Clean the insides of windows, too. That film that develops on the inside of vehicle windows can be the result of plastic interior surfaces decaying in the heat of sunlight (plastic contains oil). The film can also be caused by cigarette smoke. Clean that oily layer off thoroughly.

Now that you have clean windows, here's how to keep 'em clean.

  • Replace your wipers at least once a year. Rubber deteriorates the older it gets, even if you rarely use your wipers.
  • You might consider a newer type called a "beam" blade. Most have an aerodynamic design that cleans your windshield better, especially at higher speeds.

Your service advisor at Ed's Car Care Center will be able to recommend good wiper blades for your vehicle and install them properly.

Visibility.  See what we mean?

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

DOG FOOD IN YOUR ENGINE (Keeping Rodents out of your Engine)

A technician was telling us the other day that he was servicing an engine and spotted something he'd never seen before: A collection of dry dog food siting on a horizontal metal ledge near the base of the engine.  It was neatly stashed and was in a spot where the food pellets couldn't have simply fallen down in there.

Even though it's the first time he'd seen dog food in an engine, he immediately knew what was going on.  Critters like mice or chipmunks had found the dog food somewhere nearby and had used the engine as a nice storage unit. 

Mice, squirrels, chipmunks—you name it—like the heat of the engine.  And they'll use that to store up supplies of food for use in cold weather when outside food supplies are scarce.  The problem is they'll also chew on engine components while they're there. And they can do a lot of damage if they start gnawing on the wires.  Depending on how much of your electrical system needs to be replaced, repairs can mount up to the thousands of dollars. 

Those electrical problems can be tricky to track down, too, because the rodents can get to spots technicians don't have easy access to.  Oh, the signs are there; they'll find mouse droppings, acorns… even full mouse nests in your engine.  Yikes.

OK, but even if you get your vehicle fixed, how do you keep the critters from simply setting up their personal pantry again? Here are some things to try:

  • Don't leave any food in your vehicle
  • Get rid of that sweet-smelling air freshener. The rodents can mistake the scent for food and head right for your vehicle.
  • If you have a garage, block all access points for rodents. This can be very hard since they can squeeze through the tiniest spaces you can imagine.
  • Some people keep mothballs under the hood; rodents don't love 'em.
  • Pop the hood every couple of weeks and look for signs of mice: nests, droppings or stored nuts, acorn shells and pet food.

The next time you bring your vehicle into Ed's Car Care Center for maintenance or service, your technician will be on the lookout, too. Hey, the dog food belongs in the dog's dish, not supplying fast food for little critters with razor-sharp teeth that can create electrical system mayhem.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

"Current" Affairs (Blown Fuses)

You may be driving along and find that suddenly your radio stops working.  There are no numbers on the display.  Then when you get home, you notice the garage door opener doesn't do a thing when you press the button. Hmm, this was working just fine this morning.  Are the two problems somehow related?

 

No, your vehicle doesn't need an exorcism. This has all the signs of an electrical issue, and when you experience symptoms like those, you've probably blown a fuse.  Most vehicles have fuses just like most houses have circuit breakers (some houses still have fuses). They cut the power when it reaches a pre-determined threshold that could cause major damage if it was allowed to continue.  You might say fuses take one for the team.

Most modern automotive fuses are plastic with a thin strip of metal in them designed to melt when a calibrated amount of power passes through.  The philosophy is it's better for an inexpensive fuse to be destroyed than your sound system or your engine's main computer.

It can be tricky to figure out what fuse has blown and why.  Modern vehicles have many computerized electronic components; they can easily be damaged if too much electricity gets to the wrong spot.  At Ed's Car Care Center in Fort Wayne, we have technicians trained to trace which fuse has blown and why.

While sometimes a simple fuse replacement will fix the problem, other times there may be some other electrical component that has failed, causing the circuit overload.  Our technicians have special equipment to track down where the power problems are, get to the root of the problem and fix it at the source.

Keep in mind, fuses are there to protect your vehicle. And when they shut down your radio, garage door opener, vanity mirror or anything else, just be thankful they're doing their job. They may have saved you from a much more expensive repair. They've sent an important signal to you about your electrical system.  That's why it's good to keep up with "current" affairs.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Make your Service Visit at Ed's Car Care Center a Good One

Most people don't love going to get their vehicle serviced, but it's one of those things you just have to do. So you might as well get the most of out of it. There are some steps you can take that will likely help you get the best results possible.

For one thing, it's important to describe your problem (or problems) to the service advisor accurately and clearly. If your vehicle is making a noise, for example, take time to really listen to it and think of the best way to describe it. Does it increase in speed when you go faster? If you feel a vibration somewhere, where in the vehicle does it seem to originate? Some service advisors recommend writing things down. That way the driver won't forget any important clues that could lead to a successful resolution of the problem.

Another thing is to make sure your vehicle is cleaned out and free of junk. That way the technician can access those nooks and crannies where some vital components may be. If your vehicle is full of strollers, boxes or your collection of fast food containers, it won't be easy for the technician to reach some of those parts. Oh, and if your vehicle is neat, it does send a signal that you really care about it.

Finally, stay out of the way of the technician. A recent survey of technicians reveals they work more efficiently and do a better job when they don't have someone hanging on their every move. Can you imagine how you'd feel if someone hovered over you all day while you were trying to get your work done?

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
http://www.edscarcarecenter.com

Cruisin' on Down Main Street

When automakers first came out with cruise control, it was a real luxury item.  The older cruise controls used a mechanical vacuum system but it worked.  Well, some of the time. 

Now days, cruise control is all electronic, thanks to computers.  It's reliable and a real convenience on long trips.  Cruise control is offered on most vehicles and standard on a lot of them.  Because it's electronic, when it breaks, it's usually some electronic component.  Your vehicle's cruise can be the victim of a blown fuse. Or your vehicle's speed sensor, which—not surprisingly—measures your vehicle's speed, can also stop working.  And that will cause your cruise to stop cruising. 

Vehicles with cruise control also have a built-in feature that, when the brakes are applied, turns off the cruise.  With electronic cruise control, that happens thanks to the brake pedal switch, and if a problem develops in that switch, the cruise might not work.

The newest cruise control is called "adaptive." What that means is that it will maintain your vehicle's speed as well as the distance between you and the vehicle ahead of you.  That means if a car ahead of you slows down, your vehicle will slow down to the same speed and even stop if the car ahead stops.  Pretty cool, right? As you can imagine, adaptive cruise control is more sophisticated and has many more components than standard cruise.  The systems vary from manufacturer to manufacturer, but they use on-board radar units and cameras to calculate what your vehicle should do to maintain a safe distance and speed. 

Finally, there are still some of the older style cruise controls out on the roads.  They'll stop working when the vacuum actuator develops a problem, a vacuum hose starts leaking or breaks or the cable between the actuator and the throttle kinks, breaks, seizes up or becomes detached. 

If your cruise control isn't working, your service repair facility will be able to determine what kind your vehicle has and what it will take to fix it.  Good news for the cruise blues.

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721

 

When "Shady" is a Good Thing

Just like your skin can burn from too much sun, so can the paint on your vehicle.  It can turn dull, oxidize and fade the more ultraviolet rays beat down on it. One solution is to park in a shady spot, or you can buy a cover for your vehicle and put it on when you know it's going to be sitting in the sun for awhile. Yes, it takes a couple of minutes to put on, but in the end, keeping the gloss on your paint will help it retain its beauty… and its value.

And it's not just the sun that can damage your vehicle's paint.  Grit, bird droppings, sap, dust and dead bugs can all ruin the paint.  So, keep your vehicle clean.  Wash it with a soap made especially for vehicles. Dry it with special towels that won't scratch your paint.  Remember:  DON'T WASH YOUR VEHICLE IN THE SUN. Once your vehicle is washed, protect the paint even further with a coat of wax.  DON'T WAX YOUR VEHICLE IN THE SUN, EITHER.

Don't forget the vehicle's interior.  Plastic components inside can literally disintegrate when sunshine heats them up.  That's what causes that oily film on the inside of the windows. So, pick up some of those reflective panels that unfold, placing them in the windshield and back window when you know the sun and heat are going to be intense.  They'll keep out the ultraviolet light and help the interior stay cooler as well.  That will help prevent upholstery from fading and plastic from cracking.

While you're at it, keep your interior's interior clean, too.  That dust and dirt can literally bake into the dashboard, the seats, console and carpeting.  There are cleaning products designed to clean your vehicle's interior that won't stain it or dry it out.

You invested a lot of money into that vehicle.  The sun and dirt are just waiting to destroy it.  Defend your valuable vehicle against the elements.  Hey, it may not wind up on display in a museum, but it'll look great and last longer with just a little TLC.   

Ed's Car Care Center
7811 North Clinton Street
Fort Wayne, IN 46825
2604835721
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