Fort Wayne Auto Repair

Our 07 Escape acted up this past Thurs. I was able to baby it home. I made an appt. and Ed's got me in right away. Within a couple of hours they had the problem diagnosed and estimate prepared. A return phone call and the work was underway and completed early that afternoon. The SUV has ran great ever since. I really appreciated that on the work order my description of the problem was included. I did NOT have to talk to 3 different people and re-explain the situation. They take good notes, listen well, and ask the right questions. The repair costs were very reasonable and the final bill was less the estimate! When does that happen these days? Great job that got us out of a tight spot. Thanks Ed's!

Tim said the business provided great service.

Great service! Fast, friendly, and honest. Been trying to find a good place to take my car as I'm pretty particular about who I trust when it comes to car service. These guys were great and I will be taking all my business there from now on, as well as referring anyone I know to them.

Spoke with Jean. She said this business came to her residence to pick up the vehicle and when it was finished, dropped the vehicle off.

The ease of scheduling and the professionalism of services rendered will keep me coming back.

Dorothy said she has trusted this business over the years. She said she has been a customer for a long time, and they treat her right.

Dick said the service is excellent.

Andrew said this business was very patient. He had to wait to pay them and they were understanding.

Every other repair shop I've been to takes a couple of hours to assess the work and then calls with an estimate before beginning the work. I've been surprised that it takes all day to get an estimate which causes the repair to run into the next day. Sometimes at other shops there is a diagnostic fee of $90 but it goes toward the total repair if we decide to do the work. I was surprised that a repair that should cost $300 turned into $450 to cover your time to do the estimate. It makes it impossible to get a second quote and go somewhere else. I appreciate the time to investigate and intent to be fair and thorough, but feel it's not worth paying 50% more overall.

Bob said he has been going to them for a number of years. He has always been satisfied with them. This last time it was a little expensive. It was still within the estimate. They did what was needed.