When you arrive at Ed's, you will be warmly greeted by the office staff of Brian, Casey, and/or Alex. They are always personable and professional. The mechanics mirror the office staff. They quickly diagnose the problem with your vehicle and give an accurate estimate of the cost and time required to perform the repair. If you're not able to drop off your vehicle between the hours of 8a - 6p, they have a great exterior drop-off envelope system to leave your keys and comments as you slip the completed envelope through the slot in the office door. Brian rigged up a great lock box next to the office door for your keys in the event you can't pick your vehicle up during regular hours. Ed's always contacts us via email when our vehicles are due for their oil changes. I really appreciate the reminders. It eliminates the possibility of overlooking the importance of protecting the engine due to our always busy schedules. All the aforementioned keeps our cars in tip-top shape, and we really appreciate the friendly and professional staff. After many years of service, I continue to rate Ed's as A+.